Terms of service

MACHINE WORLD - TERMS AND CONDITIONS

Last Updated: May 14, 2026

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer" or "you") and Machine World ("Company," "we," "us," or "our"). By accessing and using the Machine World website (www.machineworld.shop), mobile application, or making any purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or make a purchase.

Machine World reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of revised Terms means you accept and agree to the changes.

2. PRODUCTS AND SERVICES

2.1 Product Information

Machine World offers machinery, tools, equipment, and related products for sale on its platform. We strive to provide accurate descriptions, specifications, and pricing information for all products. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

If a product is described inaccurately or contains an error, your sole remedy is to return it in unused condition for a full refund, subject to our Return Policy.

2.2 Product Availability

All products are subject to availability. Machine World reserves the right to limit quantities or discontinue any product without notice. In the event of a product being unavailable, we will notify you and offer either a refund or an alternative product.

2.3 Pricing

All prices are in Indian Rupees (INR) and are subject to change without notice. Machine World reserves the right to adjust prices at any time. Prices displayed on the website at the time of purchase are the prices you will pay, except as otherwise agreed in writing.

2.4 Taxes

Prices listed may or may not include applicable Goods and Services Tax (GST). Any applicable taxes, duties, and government fees will be calculated and added during checkout. You are responsible for paying any taxes applicable to your purchase.

3. ORDERING AND PURCHASE PROCESS

3.1 Order Placement

When you place an order on our website, you are making an offer to purchase products from Machine World. Your order is subject to acceptance by Machine World. Machine World reserves the right to refuse or cancel any order for any reason, including but not limited to:

Unavailable or out-of-stock items
Errors in pricing or product information
Suspicious or fraudulent activity
Violations of these Terms
Inability to verify customer information

3.2 Order Confirmation

Upon successful order placement, you will receive an order confirmation email containing your order number, items ordered, total price, and estimated delivery date. This confirmation does not constitute acceptance of your order. Your order is accepted only when Machine World ships the product to you.

3.3 Payment

Machine World accepts all major payment methods including credit cards, debit cards, digital wallets, bank transfers, and other payment options available on our platform. By providing payment information, you authorize Machine World to charge your account for the purchase amount.

All payment information is processed securely and in compliance with Payment Card Industry (PCI) Data Security Standards.

3.4 Authorization and Verification

Machine World may verify information provided during the order process, including contact information, billing address, and payment details. You authorize Machine World to obtain credit reports and perform other verification procedures as needed.

4. DELIVERY AND SHIPPING

4.1 Delivery Terms

Machine World will ship orders according to the timeframes specified during checkout and in the order confirmation email. Delivery times are estimates and not guaranteed. Machine World is not responsible for delays caused by:

Courier or logistics providers
Natural disasters or unforeseen circumstances
Government restrictions or customs
Incomplete or incorrect delivery information provided by the customer

4.2 Delivery Address

You are responsible for providing accurate delivery address information. Machine World is not liable for delivery failures due to incorrect, incomplete, or unavailable delivery addresses provided by you.

4.3 Risk of Loss

Risk of loss and title for all products transfer to you upon delivery to your specified address. You are responsible for the condition and safety of products after delivery.

4.4 Shipping Costs

Shipping costs, if applicable, will be calculated and displayed during checkout before you complete your purchase. Some orders may qualify for free shipping based on order value or location.

5. RETURNS, REFUNDS, AND EXCHANGES

5.1 Return Policy

Customers may return eligible products within 30 days of delivery for a full refund or exchange, subject to the conditions outlined in our Return Policy. Products must be in unused, original condition with all original packaging and documentation.

5.2 Non-Returnable Items

The following items are non-returnable:

Items used or damaged by the customer
Items without original packaging
Items purchased as final sale or clearance
Customized or made-to-order items
Digital products

5.3 Refund Processing

Refunds will be processed within 7-10 business days after Machine World receives and inspects the returned item. Refunds will be credited to your original payment method.

Shipping costs for original delivery are non-refundable unless the return is due to Machine World's error or product defect.

5.4 Exchanges

Customers may request exchanges for defective products or if a wrong item was sent. Exchanges will be processed at no additional cost to the customer.

For complete return and refund details, please refer to our Return Policy and Refund Policy.

6. WARRANTY

6.1 Product Warranty

All products sold by Machine World come with a manufacturer's warranty as specified in the product documentation or warranty card. Warranty terms vary by product and manufacturer.

6.2 Warranty Coverage

Warranties typically cover manufacturing defects and mechanical failures occurring under normal use. Warranties do not cover:

Damage caused by misuse, abuse, or neglect
Wear and tear from normal use
Damage from unauthorized repairs
Damage from accidents or natural disasters
Failure to follow maintenance instructions

6.3 Warranty Claims

To make a warranty claim, contact Machine World at:

Phone: +91 79941 6075
Email: info@machineworld.shop
Address: Door No.48/828 A Near Pisharikovil Bus stop, PKRA-1 Eroor, Thrippunithura, Kochi, Kerala 682306

Machine World will evaluate warranty claims and provide repair, replacement, or refund as appropriate.

7. LIMITATION OF LIABILITY

7.1 Disclaimer of Warranties

Machine World provides products and services "as is" without any warranties, express or implied. Machine World disclaims all warranties including, but not limited to:

Implied warranties of merchantability or fitness for a particular purpose
Warranties of non-infringement
Warranties of title
Warranties of accuracy or completeness

7.2 Limitation of Damages

To the extent permitted by law, Machine World shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, even if Machine World has been advised of the possibility of such damages.

7.3 Maximum Liability

Machine World's total liability for any claim arising from these Terms or the use of our services shall not exceed the amount paid by you for the product or service that is the subject of the claim.

7.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, Machine World's liability will be limited to the greatest extent permitted by applicable law.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership

All content on the Machine World website and platform, including text, images, videos, logos, trademarks, and software, is the property of Machine World or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

Machine World grants you a limited, non-exclusive, non-transferable license to view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, transmit, or otherwise use any content without prior written permission from Machine World.

8.3 Unauthorized Use

Unauthorized use of Machine World's intellectual property is prohibited and may result in legal action.

9. USER CONDUCT AND PROHIBITED ACTIVITIES

9.1 Acceptable Use

You agree to use the Machine World website and services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

Harassing, threatening, or defaming others
Posting or transmitting obscene, offensive, or illegal content
Interfering with the website's normal functioning
Attempting to gain unauthorized access to the website
Using the website for commercial purposes without authorization
Violating any applicable laws or regulations

9.2 Enforcement

Machine World reserves the right to take any action it deems necessary to enforce these Terms, including removing content, suspending accounts, and reporting violations to law enforcement.

10. PRIVACY AND DATA PROTECTION

10.1 Personal Information

Machine World collects, uses, and protects personal information in accordance with its Privacy Policy. By using our website, you consent to the collection and use of your personal information as described in the Privacy Policy.

10.2 Data Security

Machine World uses industry-standard security measures to protect your personal information. However, no online transmission is completely secure, and Machine World cannot guarantee absolute security.

10.3 Third-Party Services

Machine World uses third-party service providers for payment processing, shipping, and analytics. These providers are bound by confidentiality agreements and are not authorized to use your information for purposes other than providing services to Machine World.

11. THIRD-PARTY LINKS AND SERVICES

11.1 External Links

The Machine World website may contain links to third-party websites and services. Machine World is not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is subject to their terms and conditions.

11.2 Third-Party Products

Any third-party products or services are provided "as is" without warranty or guarantee from Machine World.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the Indian Contract Act, 1872, and the Consumer Protection Act, 2019, without regard to conflicts of law principles.

12.2 Jurisdiction

You agree that any legal action or dispute arising out of or relating to these Terms or your use of Machine World's services shall be subject to the exclusive jurisdiction of the courts located in Kochi, Kerala, India.

12.3 Informal Resolution

Before initiating legal proceedings, you agree to attempt to resolve any dispute through informal communication with Machine World. Contact us at:

Phone: +91 79941 6075
Email: info@machineworld.shop

12.4 Consumer Grievance Redressal

Consumers have the right to file complaints with the National Consumer Helpline (NCH) or the State Consumer Protection Authority in accordance with the Consumer Protection Act, 2019.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Machine World, its officers, directors, employees, agents, and licensors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms
Your use of the website or services
Your violation of any law or third-party rights
Any disputes with other customers or third parties

14. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, shall be severed. The remaining provisions shall remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms and Conditions, together with the Privacy Policy, Return Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Machine World regarding your use of the website and services and supersede all prior and contemporaneous agreements and understandings, whether written or oral.

16. CONTACT INFORMATION

For questions or concerns regarding these Terms and Conditions, please contact:

Machine World Door No.48/828 A Near Pisharikovil Bus stop PKRA-1 Eroor Thrippunithura, Kochi Kerala 682306 India

Phone: +91 79941 6075 Email: info@machineworld.shop Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

17. COMPLIANCE WITH APPLICABLE LAWS

Machine World complies with all applicable laws and regulations, including:

Consumer Protection Act, 2019
Information Technology Act, 2000
Goods and Services Tax (GST) regulations
E-commerce Rules, 2020
Data Protection and Privacy regulations

This Terms and Conditions document is compliant with Shopify and Google Merchant Center standards as of May 2026.