Refund policy

MACHINE WORLD - RETURN POLICY

Last Updated: May 14, 2026

Effective Date: May 14, 2026

1. RETURN ELIGIBILITY

1.1 30-Day Return Window

Machine World accepts returns of eligible products within 7 calendar days from the date of delivery. To be eligible for return, products must meet the following conditions:

  • Condition: Unused and in original, unopened condition
  • Packaging: All original packaging, boxes, and materials intact
  • Accessories: All included items, manuals, and documentation present
  • No Damage: No damage caused by customer use or mishandling
  • Original State: Product must be in the exact condition as received

1.2 Return Initiation

To initiate a return, customers must:

  1. Contact Machine World within 30 days of delivery:

    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
    • Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

  2. Provide the following information:

    • Order number
    • Product name and SKU
    • Reason for return
    • Proof of delivery (tracking number)
    • Photos of the product (if required)

  3. Obtain a Return Merchandise Authorization (RMA) number from Machine World

  4. Pack the product securely in its original packaging

  5. Ship the product to Machine World using a trackable courier service

1.3 Return Shipping

Customers are responsible for return shipping costs unless:

  • The return is due to Machine World's error (wrong item sent)
  • The product arrived damaged
  • The product is defective

Machine World will cover return shipping costs in these cases using a prepaid label, which will be provided to the customer.

2. NON-RETURNABLE ITEMS

2.1 Items Not Eligible for Return

The following products and categories are NOT eligible for return:

Used or Damaged Products:

  • Products that show signs of use or wear
  • Products with damaged or missing components
  • Products that have been tested or operated
  • Products with broken seals or opened packaging
  • Products with customer-inflicted damage

Specific Product Categories:

  • Clearance or final sale items
  • Items marked as non-returnable
  • Customized or made-to-order products
  • Items without original packaging or documentation
  • Products purchased from third-party sellers (unless otherwise stated)

High-Value or Specialized Items:

  • Commercial machinery and heavy equipment (subject to case-by-case review)
  • Items requiring special handling or installation
  • Rental or lease items

Digital Products:

  • Software licenses
  • Digital downloads
  • E-books or digital content

Safety or Health-Related Products:

  • Items that pose safety risks if returned
  • Products that cannot be resold due to hygiene reasons

3. RETURN PROCESS

3.1 Step-by-Step Return Procedure

Step 1: Contact Machine World (Within 30 Days)

  • Phone: +91 79941 6075
  • Email: info@machineworld.shop
  • Provide order number and reason for return

Step 2: Receive Return Authorization

  • Machine World will review your return request
  • You will receive an RMA (Return Merchandise Authorization) number
  • RMA number will be provided via email
  • RMA is valid for 15 days

Step 3: Prepare Package

  • Pack product securely in original packaging
  • Include all original items and documentation
  • Include packing slip with RMA number
  • Do not mark "Refused" or "Return to Sender" on package

Step 4: Ship Product

  • Use a trackable courier service
  • Ship to address provided by Machine World
  • Keep tracking number for your records
  • Include RMA number in shipping label

Step 5: Inspection and Approval

  • Machine World receives and inspects returned item
  • Inspection takes 5-7 business days
  • Machine World will confirm receipt and status via email

Step 6: Refund Processing

  • After approval, refund is processed to original payment method
  • Refund appears within 7-10 business days
  • Refund confirmation email will be sent

3.2 Timeframe for Returns

Step Timeframe
Initiating return request Within 7 days of delivery
Return validity (RMA) 7 days from receipt of RMA
Shipping return to Machine World Customer responsibility
Receipt and inspection 5-7 business days
Refund processing 7-10 business days
Total Up to 40 business days

4. INSPECTION AND EVALUATION

4.1 Return Inspection

Upon receipt of returned items, Machine World will:

  1. Verify the RMA number
  2. Confirm receipt of package
  3. Inspect product for condition and completeness
  4. Check for signs of use or damage
  5. Verify all original items are included
  6. Document findings in writing

4.2 Inspection Results

Accepted Returns:

  • Product meets all return conditions
  • Return is processed for refund or exchange
  • Customer is notified via email

Rejected Returns:

  • Product shows signs of use or damage
  • Items are missing or incomplete
  • Return window has expired
  • Customer is notified with reason for rejection
  • Product is returned to customer at customer's expense

4.3 Defective Products

If a product is found to be defective during inspection:

  • Warranty claim will be processed instead of return
  • Customer will be offered repair, replacement, or refund
  • Machine World will cover all costs

5. REFUND DETAILS

5.1 Refund Amount

Full Refund Includes:

  • Product cost
  • Any applicable discounts or promotional offers

Full Refund Excludes:

  • Original shipping costs (unless return is due to Machine World's error)
  • Return shipping costs (customer's responsibility)
  • Installation or service fees (if applicable)
  • Any taxes already remitted to government

5.2 Refund Method

Refunds will be credited to the original payment method used for purchase:

  • Credit/Debit Card: 7-10 business days
  • Digital Wallets: 3-5 business days
  • Bank Transfer: 7-10 business days
  • Prepaid: Refund to wallet/account balance

5.3 Processing Time

Refunds are processed as follows:

  1. Return request initiated: 1 business day
  2. Return approval: 1-2 business days
  3. Return shipping: Customer's responsibility
  4. Receipt and inspection: 5-7 business days
  5. Refund processing: 7-10 business days
  6. Refund appearance: 7-10 business days (depends on payment method)

Total Time: Up to 40 business days from return initiation

6. EXCHANGES

6.1 Exchange Eligibility

Customers may request exchanges for:

  • Wrong item was sent
  • Damaged or defective product
  • Different size or color (if available)

6.2 Exchange Process

  1. Contact Machine World with order number
  2. Confirm availability of replacement item
  3. Return original item following return process
  4. Receive replacement item via standard shipping
  5. No additional shipping charges apply

Exchange Timeframe: 10-15 business days

7. SPECIAL CIRCUMSTANCES

7.1 Damaged on Arrival

If a product arrives damaged:

  1. Do not accept the delivery if possible, or refuse to sign
  2. Contact Machine World immediately:
    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
  3. Provide:
    • Photographs of damage
    • Tracking number
    • Order number
  4. Machine World will:
    • Arrange replacement or refund
    • Cover return shipping costs
    • Investigate courier damage claim

Processing Time: 5-10 business days for replacement or refund

7.2 Wrong Item Sent

If you receive the wrong item:

  1. Contact Machine World immediately:
    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
  2. Provide:
    • Order number
    • Item received
    • Item ordered
    • Photos (if needed)
  3. Machine World will:
    • Arrange correct item shipment
    • Provide return label for wrong item
    • Cover all shipping costs
    • Process at no cost to customer

Processing Time: 3-5 business days for replacement

7.3 Defective Products

If a product is defective or malfunctions:

  1. Warranty Claim: File within 30 days of delivery
  2. Contact Machine World:
    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
  3. Provide:
    • Order number
    • Description of defect
    • Date issue discovered
    • Photos/videos of issue
  4. Machine World will:
    • Evaluate warranty claim
    • Provide repair, replacement, or refund
    • Arrange free return shipping

For detailed warranty information, see Warranty Section of Terms and Conditions.

8. RESTRICTIONS AND LIMITATIONS

8.1 Restocking Fees

Machine World does not charge restocking fees for standard returns. However, the following may apply:

  • Final Sale Items: Non-returnable, no refund
  • Customized Items: Non-returnable, no refund
  • Clearance Items: Non-returnable unless defective

8.2 Return Restrictions

Returns are not accepted for:

  • Products purchased more than 30 days ago
  • Items without RMA number
  • Packages without tracking information
  • Products showing obvious customer damage
  • Items that cannot be resold due to condition

8.3 Duplicate Returns

If Machine World receives multiple returns for the same order, only the first return will be processed. Additional returns will be marked as refused and returned at customer's expense.

9. RETURN SHIPPING ADDRESS

Return items to:

Machine World - Returns Department Door No.48/828 A Near Pisharikovil Bus stop PKRA-1 Eroor Thrippunithura, Kochi Kerala 682306 India

Important: Include RMA number on all return shipments.

10. CUSTOMER RESPONSIBILITIES

10.1 Return Obligations

When returning items, customers must:

  • Pack securely in original packaging to prevent damage
  • Include all items received with original order
  • Include documentation (manuals, warranty cards, etc.)
  • Include packing slip with RMA number
  • Use trackable shipping and keep proof of delivery
  • Track shipment and follow up if not received within 10 days

10.2 Customer Liability

Machine World is not responsible for:

  • Lost or stolen return shipments
  • Damage during return shipping
  • Incorrect shipping addresses provided by customer
  • Delays caused by courier services
  • Customs or import duties (international returns)

11. SPECIAL PROVISIONS FOR MACHINERY AND EQUIPMENT

11.1 Commercial Equipment Returns

Returns of commercial machinery and heavy equipment are subject to additional requirements:

  • Equipment must be in original, unused condition
  • Equipment must not have been installed or operated
  • Installation costs, if any, are non-refundable
  • Equipment requiring special handling may have additional return costs

11.2 Case-by-Case Review

Machine World reserves the right to review large or specialized equipment returns on a case-by-case basis. Refunds or exchanges may be subject to additional inspection or conditions.

12. INTERNATIONAL RETURNS

12.1 International Customers

For customers located outside India, returns are subject to:

  • Applicable customs and import regulations
  • Duty and tax obligations
  • Additional shipping costs for return
  • Longer processing times (30-45 days)

12.2 Return Shipping

International return shipping costs are the responsibility of the customer unless:

  • The return is due to Machine World's error
  • The product arrived damaged
  • The product is defective

13. EXCEPTIONS AND DISCRETIONARY RETURNS

13.1 Exceptional Circumstances

Machine World may, at its sole discretion, accept returns outside the standard 30-day window or approve returns of non-returnable items in the following cases:

  • Product received is significantly different from description
  • Manufacturer defect is discovered
  • Product poses safety concerns
  • Customer provides compelling evidence of hardship

Contact: info@machineworld.shop with detailed explanation

13.2 Management Review

Requests for exceptional returns will be reviewed by Machine World management and may take 5-10 business days for decision.

14. FREQUENTLY ASKED QUESTIONS

14.1 Common Return Questions

Q: Can I return an item after 7 days? A: Standard returns are only accepted within 7 days of delivery. Exceptional circumstances may be reviewed case-by-case.

Q: Do I have to pay for return shipping? A: You pay for return shipping unless the return is due to Machine World's error, damage on arrival, or product defect.

Q: How long does refund take? A: Refunds typically take 7-10 business days after inspection and approval, plus 7-10 business days for bank processing. Total time varies by payment method.

Q: What if my return is rejected? A: If your return is rejected, the product will be returned to you at your expense with a detailed explanation of why it was rejected.

Q: Can I exchange an item instead of returning it? A: Yes, exchanges are available for wrong items, defective products, or at customer's request if item is available.

Q: What condition must the product be in? A: Product must be unused, unopened, and in original packaging with all items and documentation included.

15. DISPUTES AND APPEALS

15.1 Return Appeal Process

If you disagree with a return rejection:

  1. Contact Machine World within 7 days:

    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
    • Provide detailed explanation and supporting documentation

  2. Provide additional evidence:

    • Additional photographs
    • Communications with sellers
    • Proof of condition
    • Any other relevant documentation

  3. Appeal decision:

    • Machine World will review your appeal
    • Decision will be provided within 7 business days
    • Final decision is binding

15.2 Escalation

If you remain unsatisfied, you may:

  • File a complaint with the National Consumer Helpline
  • Contact the State Consumer Protection Authority
  • Pursue legal remedies as permitted by law

16. POLICY CHANGES

Machine World reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting. For significant changes, customers will be notified via email.

17. CONTACT INFORMATION

For return requests, questions, or concerns:

Machine World Door No.48/828 A Near Pisharikovil Bus stop PKRA-1 Eroor Thrippunithura, Kochi Kerala 682306 India

Phone: +91 79941 6075 Email: info@machineworld.shop Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

18. COMPLIANCE

This Return Policy complies with:

  • Consumer Protection Act, 2019
  • E-commerce Rules, 2020
  • Shopify Merchant Requirements
  • Google Merchant Center Standards
  • Indian Contract Act, 1872

© 2026 Machine World. All rights reserved.

This Return Policy is effective as of May 14, 2026.