Shipping policy

MACHINE WORLD - SHIPPING POLICY

Last Updated: May 14, 2026

Effective Date: May 14, 2026

1. SHIPPING OVERVIEW

1.1 Shipping Service

Machine World ships products to customers throughout India via trusted logistics partners. We offer reliable, trackable shipping with real-time tracking information and customer support.

1.2 Service Area

Machine World provides shipping to:

  • Primary Service Area: Kochi, Kerala (same-day delivery available)
  • Extended Service Area: Kerala and surrounding states
  • Pan-India Coverage: Major cities and towns across India
  • Excluded Locations: Remote areas, tribal zones, and certain restricted regions

1.3 Shipping Partners

Machine World works with multiple logistics partners including:

  • Shiprocket
  • Amazon Business
  • FedEx
  • Blue Dart
  • Local courier services
  • And other trusted logistics providers

Specific carrier assigned based on location, weight, and package requirements.

2. SHIPPING TIMELINES AND DELIVERY ESTIMATES

2.1 Standard Shipping Timelines

Kochi and Nearby Areas:

  • Order placed: By 2:00 PM
  • Delivery: Same day or next business day
  • Delivery window: 9:00 AM - 6:00 PM

Kerala (Entire State):

  • Order placed: By 2:00 PM
  • Delivery: Next 1-2 business days
  • Delivery window: 9:00 AM - 6:00 PM

Pan-India Delivery:

Region Timeframe Business Days
Nearby cities (≤250 km) 2-3 days 2
Cities (250-500 km) 3-4 days 3
Metropolitan areas 3-5 days 3
Smaller towns 4-7 days 4
Remote areas 7-10 days 7
Northeast India 10-15 days 10
Hilly/Tribal regions 10-20 days 14

2.2 Important Notes on Delivery Times

Delivery Estimates Are Not Guarantees:

  • Timelines are estimates based on normal operations
  • Actual delivery may vary due to circumstances beyond Machine World's control
  • Machine World is not liable for delays
  • Customers should allow extra time for important needs

Factors Affecting Delivery:

  • Weather conditions
  • Natural disasters
  • Courier/logistics delays
  • Customs (for restricted items)
  • Address verification requirements
  • Traffic or accessibility issues

2.3 Order Processing Time

Order Processing:

  1. Order Placement: Immediately confirmed
  2. Payment Verification: Same day (up to 2 hours)
  3. Order Fulfillment: 1-2 business days
  4. Dispatch: Next business day
  5. In-Transit: As per timeline above
  6. Delivery: As per timeline above

Total Time from Order to Delivery: Processing + Transit time

3. SHIPPING COSTS

3.1 Shipping Charges

Free Shipping:

  • Orders above ₹1,000 in Kochi
  • Orders above ₹5,000 in Kerala
  • Orders above ₹10,000 in India

Shipping Charges Apply:

  • Orders below threshold amounts (see above)
  • Heavy or oversized items (may incur additional charges)
  • Expedited delivery options
  • Remote or tribal areas (additional charges may apply)

3.2 Shipping Cost Calculation

Standard Shipping Cost:

Base Rate: ₹99 - ₹299
├─ Depends on location
├─ Depends on weight
└─ Depends on dimensions

Additional Charges:
├─ Remote area fee: ₹50 - ₹200
├─ Heavy item surcharge: ₹100 - ₹500
└─ Oversize fee: ₹50 - ₹300

Example Shipping Costs:

  • Kochi: ₹0 (free, on orders > ₹5,000)
  • Kerala: ₹99 - ₹199
  • India (metro): ₹149 - ₹299
  • India (remote): ₹249 - ₹599

3.3 Shipping Cost Display

Shipping costs are calculated and displayed:

  • At Checkout: Before customer completes purchase
  • By Location: Entered delivery address determines cost
  • By Weight: Item weight affects calculation
  • By Quantity: Multiple items may have volume discounts

Customers can see total with shipping before finalizing order.

4. DELIVERY METHODS AND OPTIONS

4.1 Standard Delivery

Default Shipping Method:

  • Regular courier service
  • Scheduled within estimated timeline
  • Trackable shipping
  • Delivery to address provided
  • No specific delivery time window

Cost: Calculated at checkout

4.2 Same-Day Delivery (Kochi Only)

Availability:

  • Kochi area only
  • Orders placed by 2:00 PM
  • Delivery same day (6:00 PM - 9:00 PM window)
  • Limited product availability

Cost: ₹199 - ₹299 additional charge

Requirements:

  • Accurate delivery address in Kochi
  • Phone number for delivery notification
  • Someone available to receive package

4.3 Next-Day Delivery

Availability:

  • Kochi and nearby areas
  • Orders placed by 2:00 PM
  • Delivery next business day
  • Available for most products

Cost: ₹149 - ₹249 additional charge

Requirements:

  • Accurate delivery address
  • Phone number for delivery notification

4.4 Standard Delivery

Availability:

  • Entire India
  • Order processing + transit time
  • Trackable shipping
  • Economical option

Cost: Calculated based on weight and location

5. SHIPPING ADDRESS REQUIREMENTS

5.1 Valid Shipping Address

For delivery to be successful, address must include:

Required Information:

  • Recipient Name: Full name (matching ID preferred)
  • Address Line 1: Street address or landmark
  • Address Line 2: Colony, apartment, building name
  • City/Town: City or town name
  • State: State name
  • Postal Code: 6-digit PIN code
  • Phone Number: Valid mobile number
  • Alternate Contact: Secondary phone number (optional but recommended)

5.2 Address Verification

Machine World will verify:

  • Address is accessible by courier
  • Address is within service area
  • PIN code is valid
  • Phone number is correct

Issues with Address:

  • If address is invalid, customer will be contacted
  • Delivery may be delayed for verification
  • Customer may be asked to confirm or correct address
  • Machine World is not responsible for delivery failures due to incorrect addresses

5.3 Address Changes

Before Shipment:

  • Contact Machine World immediately
  • Provide new address
  • Machine World will attempt to change address
  • Confirmation will be sent
  • Changes may delay delivery by 1-2 days

After Shipment:

  • Redirect address with courier
  • Additional charges may apply
  • Contact courier directly for fastest change
  • Notify Machine World of change

5.4 Delivery Instructions

Customers may provide special delivery instructions:

  • "Leave with building security"
  • "Call before delivery"
  • "Deliver to workplace instead"
  • "Leave at specific location"

Machine World will try to accommodate but cannot guarantee instructions will be followed by courier.

6. ORDER TRACKING

6.1 Tracking Information

Tracking Provided:

  • After order is dispatched
  • Via email with tracking number
  • Via SMS to phone number provided
  • Real-time tracking on website

6.2 How to Track

Method 1: Machine World Website

  1. Log in to your account
  2. Go to "Orders"
  3. Find the order
  4. Click "Track Order"
  5. See real-time status and location

Method 2: Courier Website

  1. Open tracking link in confirmation email
  2. Enter tracking number
  3. See package location and status updates

Method 3: SMS Updates

  • Automatic SMS updates during delivery
  • Status changes (dispatched, in-transit, out for delivery, delivered)
  • Estimated delivery time
  • Driver contact information

6.3 Tracking Statuses

Order Status:

  • Order Confirmed: Order received and payment verified
  • Order Dispatched: Package handed to courier
  • In Transit: Package on its way
  • Out for Delivery: Package with delivery agent today
  • Delivered: Successfully delivered to recipient
  • Failed Delivery: Delivery attempt unsuccessful

Issue Statuses:

  • Return to Sender: Package being returned
  • Address Issue: Address unclear or unavailable
  • Contact Needed: Courier trying to reach customer
  • Delayed: Package delayed beyond estimated time

7. DELIVERY AND RECEIPT

7.1 Delivery Process

Day of Delivery:

  1. Notification: Customer receives SMS/call from courier
  2. Delivery Window: Courier arrives during scheduled window
  3. Inspection: Customer should inspect package for damage
  4. Verification: Customer verifies contents match order
  5. Signature/Confirmation: Receipt of delivery confirmed
  6. Documentation: Tracking confirmed as "Delivered"

7.2 Accepting Delivery

Check Before Accepting:

  • Package is not damaged or opened
  • Seal is intact
  • Contents match order (check label)
  • All items appear to be included
  • No visible damage or water marks

If Package Appears Damaged:

  • Do not accept delivery
  • Refuse package or mark as damaged
  • Contact Machine World immediately
  • Provide photos of damage
  • Refund or replacement will be arranged

7.3 Refusing Delivery

Customers may refuse delivery for:

  • Package arrived damaged
  • Wrong item sent
  • Customer unavailable and no prior notice
  • Change of mind about purchase

Refusal Process:

  1. Inform courier you refuse delivery
  2. Provide reason
  3. Do not accept package
  4. Contact Machine World with order number
  5. Arrange replacement or refund

Costs:

  • If refusal due to Machine World's error: No cost to customer
  • If refusal due to customer change of mind: May incur return shipping costs

7.4 Unclaimed Packages

If package is not accepted or customer is unavailable:

Courier Actions:

  • Multiple delivery attempts (typically 2-3)
  • Return to sender
  • Machine World receives package back

Machine World Actions:

  • Stores package for 7 days
  • Contacts customer with options
  • After 7 days, processes refund
  • Restocking fees may apply

8. SPECIAL SHIPPING SITUATIONS

8.1 Heavy or Oversized Items

Additional Charges Apply:

  • Items over 25 kg
  • Items exceeding 1 meter in any dimension
  • Fragile heavy equipment
  • Machinery requiring special handling

Surcharges:

  • ₹100 - ₹500 depending on weight/size
  • Displayed at checkout
  • May require special delivery arrangements

Delivery Limitations:

  • Delivery to ground floor or accessible location
  • May not be delivered to upper floors
  • Customer may need to arrange additional help
  • Signature typically required

8.2 Fragile Items

Special Handling:

  • Fragile items marked on package
  • Extra padding and packaging
  • Courier notified of fragility
  • Signature required on delivery

Damage Coverage:

  • Fragile items subject to inspection
  • Report damage immediately
  • Photos should be taken
  • Damage claims must be filed within 24 hours

8.3 Restricted or Prohibited Items

Items That Cannot Be Shipped:

  • Explosives or flammable materials
  • Hazardous chemicals
  • Pressurized containers
  • Certain high-value items
  • Items prohibited by law

Machine World's Responsibility:

  • Verifies legality of items before dispatch
  • May refuse shipment of prohibited items
  • Will refund payment if item cannot be shipped
  • Will notify customer of restrictions

8.4 Multiple Items or Bundles

Shipping Multiple Items:

  • Items may be shipped together or separately
  • Machine World determines based on logistics
  • You will receive single or multiple tracking numbers
  • May have different delivery dates

Bundle Orders:

  • Delivered as single package (if possible)
  • Shipped separately if necessary
  • All items shipped from same warehouse typically
  • Tracking information for each shipment provided

9. DELIVERY TO DIFFERENT LOCATIONS

9.1 Residential Delivery

Standard Delivery:

  • Delivered to residential address provided
  • Delivery to main entrance or gate
  • Delivery agent will not enter premises
  • Signature or confirmation required

Delivery Window:

  • 9:00 AM - 6:00 PM (typically)
  • Specific window may be mentioned in tracking
  • Customer should be available

9.2 Commercial/Office Delivery

Business Hours Delivery:

  • Delivery during business hours (9 AM - 6 PM)
  • Delivered to reception or main office
  • Signature of authorized person required
  • Weekday delivery only (typically)

Office Requirements:

  • Clear office address
  • Building/office name
  • Contact person name
  • Reception phone number

9.3 Apartment/Gated Community Delivery

Security Gate Process:

  • Courier contacts building security
  • Security verifies recipient
  • Package handed to security or apartment
  • Alternatively, courier calls recipient to come to gate

Building Requirements:

  • Complete apartment address and unit number
  • Building name clearly marked
  • Phone number for security verification
  • Parking instructions if needed

9.4 Rural or Remote Area Delivery

Challenges:

  • Delivery may take longer (7-20 days)
  • Additional charges may apply
  • Courier may have limited access
  • Nearest delivery point may not be at exact address

Requirements:

  • Detailed address with landmarks
  • Directions to delivery location
  • Phone number for contact
  • Flexibility on exact delivery time

10. SHIPPING TO DIFFERENT STATES

10.1 Intra-State Shipping (Within Kerala)

Timelines:

  • Kochi: Same day or next day
  • Kerala cities: 1-3 business days
  • Remote areas: 3-5 business days

Cost: ₹0 (free on orders > ₹10,000)

Special Notes:

  • Free delivery on most orders
  • Fast and reliable service
  • Same-day delivery available in Kochi

10.2 Inter-State Shipping

Timelines:

  • South India: 2-4 business days
  • Central/West India: 3-5 business days
  • North India: 4-7 business days
  • Northeast India: 7-10 business days

Cost:

  • Calculated by weight and destination
  • Typically ₹200 - ₹500
  • Free on orders > ₹15,000

Services:

  • Trackable shipping
  • Standard insurance included
  • GST applicable

10.3 Restricted Shipping Areas

Cannot Ship To:

  • Certain tribal areas
  • Specific high-altitude regions
  • Countries outside India
  • Territories restricted by customs

Contact: info@machineworld.shop to confirm if your location is serviceable

11. DAMAGED OR LOST PACKAGES

11.1 Damaged During Shipping

If Package Arrives Damaged:

  1. Do not accept if possible, or refuse to sign

  2. Document damage:

    • Take clear photographs
    • Note condition of packaging
    • Keep packaging materials
    • Note time and date

  3. Contact Machine World within 24 hours:

    • Phone: +91 79941 6075
    • Email: info@machineworld.shop
    • Subject: "DAMAGED PACKAGE - [Order Number]"
    • Provide photos and details

  4. Machine World's Response:

    • Investigates damage claim
    • Reviews photos and courier report
    • Approves replacement or refund
    • Arranges return if needed
    • Covers return shipping

Timeframe: Resolution within 7-10 business days

11.2 Lost or Missing Packages

If Package Doesn't Arrive:

  1. Track the package:

    • Check tracking on Machine World website
    • Check courier tracking link
    • Note last location update

  2. Wait for transit time:

    • Allow full delivery timeframe
    • Delivery may take up to 10 days for remote areas
    • Do not report missing before timeframe elapses

  3. Contact Machine World if not delivered:

    • After estimated delivery date
    • Provide order number and tracking number
    • Phone: +91 79941 6075
    • Email: info@machineworld.shop

  4. Investigation and Resolution:

    • Machine World files claim with courier
    • Investigation typically takes 15-30 days
    • Replacement shipment or refund after resolution

Timeframe: 30-60 days from report to resolution

11.3 Wrong Item Delivered

If Wrong Item Received:

  1. Contact Machine World immediately:

    • Do not use or open item
    • Provide order number
    • Take photos of item received
    • Phone: +91 79941 6075

  2. Machine World's Response:

    • Verifies error
    • Provides return label (prepaid)
    • Sends correct item via next shipment
    • Covers all costs

Resolution: 5-10 business days

12. SHIPPING INSURANCE

12.1 Standard Coverage

Included Free:

  • Loss coverage up to ₹5,000
  • Damage during transit (if not customer's fault)
  • Basic insurance on all shipments

Not Included:

  • High-value items (> ₹15,000)
  • Fragile items (unless noted)
  • Items marked "as is"
  • Wear and tear

12.2 Additional Insurance

Available For:

  • High-value orders (> ₹15,000)
  • Fragile or delicate items
  • International shipments
  • Special requirements

Cost: ₹50 - ₹500 depending on value

Claim Process:

  • File within 24 hours of delivery
  • Provide damage documentation
  • Insurance company processes claim
  • Settlement within 30-45 days

13. INTERNATIONAL SHIPPING

13.1 International Availability

Currently Not Available:

  • Machine World currently ships within India only
  • No international shipping at this time
  • Overseas delivery not available

Future Plans:

  • International shipping may be available in future
  • Contact for updates: info@machineworld.shop

14. RETURN SHIPPING

14.1 Return Shipping Cost

Customer Pays For:

  • Return shipping costs (unless Machine World's error)
  • Prepaid labels not provided (unless damage/defect)

Machine World Pays For:

  • Return shipping if damaged on arrival
  • Return shipping if wrong item sent
  • Return shipping if defective product
  • Prepaid labels provided via email

14.2 Return Shipping Process

See Return Policy for complete details.

15. SHIPPING DELAYS AND LIABILITY

15.1 Delays Beyond Control

Machine World is not responsible for delays caused by:

  • Weather conditions or natural disasters
  • Courier service failures
  • Customs or government restrictions
  • Traffic or accessibility issues
  • Address verification requirements
  • Customer unavailability

15.2 Liability Limitations

Machine World's Liability:

  • Limited to product cost
  • Does not include consequential damages
  • Does not cover business losses
  • Does not cover personal injuries

Courier Liability:

  • Courier responsible for their service
  • Claim must be filed with courier
  • Machine World assists with claim filing

16. SPECIAL INSTRUCTIONS AND NOTES

16.1 Delivery Instructions

Customers may provide special instructions:

  • Preferred delivery time (best effort only)
  • Delivery location (gate, office, apartment)
  • Contact person for delivery
  • Alternate address if not available

Important: Instructions are best effort only. Machine World cannot guarantee all instructions will be followed.

16.2 Signature Requirements

Signature Required For:

  • High-value items (> ₹10,000)
  • Fragile items
  • Items requiring recipient confirmation
  • Items requiring proof of delivery

Signature Optional For:

  • Standard items
  • Items under ₹5,000
  • Non-fragile products

17. FREQUENTLY ASKED QUESTIONS

17.1 Shipping FAQs

Q: How long does shipping take? A: Timelines vary by location (1-20 days). See shipping timeline table for your area.

Q: Can I change my address after ordering? A: Yes, contact Machine World before dispatch. Changes after dispatch may not be possible.

Q: Do you offer same-day delivery? A: Yes, same-day delivery available in Kochi for orders placed by 2:00 PM. Additional charge applies.

Q: Is shipping free? A: Free shipping on orders > ₹5,000 in Kochi, > ₹10,000 in Kerala, > ₹15,000 in India.

Q: What if package is damaged? A: Report within 24 hours with photos. Machine World will arrange replacement or refund.

Q: Can you ship to my workplace? A: Yes, provide complete office address with building name and contact person.

Q: What if no one is home for delivery? A: Courier will attempt again. Contact Machine World to arrange redelivery or provide special instructions.

18. CONTACT INFORMATION

For shipping questions or concerns:

Machine World Door No.48/828 A Near Pisharikovil Bus stop PKRA-1 Eroor Thrippunithura, Kochi Kerala 682306 India

Phone: +91 79941 6075 Email: info@machineworld.shop Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Tracking Help: Use tracking number from confirmation email

19. COMPLIANCE

This Shipping Policy complies with:

  • Consumer Protection Act, 2019
  • E-commerce Rules, 2020
  • Shopify Merchant Requirements
  • Google Merchant Center Standards
  • RBI Payment Regulations
  • Indian Contract Act, 1872

20. POLICY UPDATES

Machine World may update this Shipping Policy at any time. Changes are effective immediately upon posting. Significant changes will be communicated via email.

© 2026 Machine World. All rights reserved.

This Shipping Policy is effective as of May 14, 2026.